Home » Shipping & Return Policy

This policy document is subject to change at anytime at the discretion of Ragga Hair Studio and Beauty Store Inc. Please read carefully. If you have questions or require clarification on any of the points listed below, please contact us.

We can send your order anywhere within  Canada and the continental United States.  We ensure that all out items for sale are packaged  for safe delivery. We ship all products by Canada Post  unless otherwise directed.  This usually takes between 1 to 5 working days depending on the delivery service in the destination area.

We normally ship our products within 7 business days unless requested otherwise. If we are unable to dispatch your order within 7 business days we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address.

The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

  • No returns accepted or refunds will be applied to hair extensions, braiding fibres and wigs
  • Returns must be post marked no more than 3 days after receipt of item is confirmed
  • Items should be returned via Canada Post for (Canadian Orders) or through an available service in your area/region/state/province/country
  • Customer must pay shipping charges for returned items (unless it can be proven that the error was made by Ragga Hair Studio and Beauty Store Inc. and/or one of its suppliers)
  • Refunds will be issued according to the method of payment (for online purchases that usually means by credit card)
  • Items cannot be returned in person at our store location. The same channels of delivery applies to returns.
  • Items must be in original condition and re-salable by us
  • A re-stocking fee of 20% or more may be applicable

We currently ship items via Canada Post Corporation to destinations in Canada, the United States and other countries and therefore our shipping policy is governed in part by its operational rules and regulations. Canada Post may contract third parties to handle/deliver items according to their business needs and/or regulations and/or jurisdictional dictate. Ragga Hair Studio and Beauty Store Inc cannot be held responsible for the conduct of these third parties or for Canada Post Corporation activities vis-a-vis conduct of its services.
Ragga Hair Studio and Beauty Store Inc reserves the right to refuse shipment to destinations for internal reasons or as governed by the jurisdiction in which it is registered to operate business or the limitations of its suppliers. Please consult this document for any changes or contact us.
For our Canadian customers:

  1. Priority Courier™ – When time is money, Priority Courier™ is the shipping service for documents, packets and parcels that need to get to a recipient the next day – guaranteed (some conditions apply)
  2. Xpresspost™ – Xpresspost™ Canada is a shipping service for documents, packets and parcels that provides fast, guaranteed delivery at a cost much less than courier
  3. Expedited Parcel™ – Expedited Parcel™ is a cost effective, ground parcel shipping service available to account customers only.

FOR MORE INFORMATION ON DELIVERY OPTIONS. PLEASE VISIT https://www.canadapost.ca/web/en/pages/parcelscon/default.page

For our United States customers:

  1. Priority™ Worldwide: Noon the next business day – Tracking and Delivery Confirmation
  2. Xpresspost™-USA – Xpresspost-USA is a service that provides speedy and guaranteed delivery of documents and parcels to the U.S.A. (from 3 to 5 days between major urban centres) Tracking and Delivery Confirmation
  3. Commercial* Expedited Parcel-USA – Commercial* Expedited Parcel-USA consists of parcels shipped from Canada for delivery to the U.S.A. Commercial Expedited Parcel-USA is available to commercial customers who use an electronic shipping system to transmit Manifest and Customs information to Canada Post. Tracking and Delivery Confirmation
  4. Tracked Packet™ USA – 4 – 7 days – Tracking and Delivery Confirmation
  5. Small Packet™ USA: 5 – 8 days – NO Tracking and Delivery Confirmation

FOR MORE INFORMATION ON DELIVERY OPTIONS. PLEASE VISIT https://www.canadapost.ca/web/en/pages/parcelscon/default.page

For our International Customers:

  1. Priority™ Worldwide: 2 – 3 days – Tracking and Delivery Confirmation
  2.  Xpresspost™ International: 4 – 7 days – Tracking and Delivery Confirmation
  3. International Parcel™: Air: 6 – 10 days
    Surface: Europe: 1-2 months, Asia-Pac/Aus: 2-3 months, Africa: 2-3 months, S. America: 1-2 months – NO Tracking and Delivery Confirmation
  4. Tracked Packet™ International: 6 – 10 days – Tracking and Delivery Confirmation
  5. Small Packet™ International: Air: 6 – 10 days
    Surface: Europe: 1-2 months, Asia-Pac/Aus: 2-3 months, Africa: 2-3 months, S.      America: 1-2 months – NO Tracking and Delivery Confirmation

FOR MORE INFORMATION ON DELIVERY OPTIONS. PLEASE VISIT https://www.canadapost.ca/web/en/pages/parcelscon/default.page

Trademarks are used with the permission of their respective owners. Neither Ragga Hair Studio and Beauty Store Inc. nor its affiliates, agents, employees or associates claim any representation or warranty for these trademarks.